SERVICE INFORMATION

Home Entertainment Warranty Condition

Product Warranty Period

Product Type

Covered Parts

Warranty Duration

LCD TV

 

Other parts*

1 year

LCD screen

1 year

Audio Devices 

Other parts*

1 year

DVD Players

Other parts*

1 year

Remark: Please study the exact details indicated on the warranty card issued by the company.

 * (Other parts) refer to electronic or mechanical parts

Service Policy & Warranty Conditions

  1. Repair service 

We will repair the product during the one-year warranty period or the duration specified in the warranty card. Repair service is rendered in one of the two options

1.1.     On-site service is provided for LCD TV from 32" up

1.2.     Audio, DVD and LCD TV smaller than 32"  must be brought to a service center for a repair 

  1. Replacement of equipment or parts

2.1.   We will repair or replace the parts which are damaged as a result of correct operation as per the user’s manual, as well as those which are considered manufacturer’s defects. No fee will be charged for the parts or the services provided under warranty

 3.    Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity: 

3.1.   The warranty card is lost, amended, incomplete or lacks a retailer’s stamp.

3.2.   The user fails to operate the product properly as per the user’s manual provided with the product.

          3.3.   The part is worn or deteriorated or the exhaustible supply is defective from improper use and independent of the machine’s functioning.

          3.4.   The damage is caused by an accident while moving the product after it was initially delivered.

          3.5.   The damage is caused by animals.

3.6.   The damage is caused by a repair work performed by an unqualified individual.

3.7.   The damage is caused by the use of device with irregular electrical pressure.

3.8.   The product is scratched, dent or broken from use.

3.9.   As the product is designed for conventional use, this warranty does not cover the use of product in a commercial or industrial operation, the subletting of product, or, the use of product for a purpose other than the one intended at the stage of design. 

Warranty on repair of non-warranty products

A 3-month warranty is provided for a service outside of warranty, beginning from the day on which the product is collected by the customer. Should the product exhibit the same problem as before, the repair  cost will be waived for service and the same parts replaced. We will charge for additional parts in need of replacement.

Service Inquiry

Contact for receive service at

Customer Contact Center Tel 0-2855-8888

Home Appliances

Home Appliances Warranty Condition

Product Warranty Period

Product Type

Covered Parts

Warranty Duration

Air conditioners

Other parts*

1 year

Evaporator**

3 years

Compressor

5 years

Compressor Inverter****

10 years

Refrigerators 2 Doors Up

 (No Frost)

Other parts*

 

1 year

 

Compressor**

 

10 years

 

Refrigerators 1 Door

Other parts*

1 year

Compressor

5 years

Chest Freezer

Other parts*

 

1 year

 

Compressor

 

5 years

 

Washing machines

 Other parts* 

 1 year

Motor***

10 years

Air purifiers

Other parts*

1 year

Exception: Consumables

No warranty

Plasmacluster Ion Generator

Other parts*

1 year

Exception: Consumables

No warranty

Microwave ovens

Other parts*

1 year

High-Power Steamers (Healsio)

Other parts*

1 year

Vacuum Cleaner

Other parts*

 

1 year

 

Exception: Consumables

 

No warranty

 

Water Purifier

Other parts*

 

1 year

 

Exception: Consumables

 

No warranty

 

Hair Dryer

Other parts*

1 year

Remark :  Please study the exact details indicated on the warranty card issued by the company.

             :  * (Other parts) refer to electronic or mechanical parts.

              **  For production January 2013 onwards.

             ***  For production October 2015 onwards.

            **** For current model.

            **** For AU-PBX, AU-PCX production July,2016 onwards or                    

                  purchase with the receipt October,2016 onwards.

Service Policy & Warranty Conditions

1.    Repair service We will repair the product during the one-year warranty period or the duration specified in the warranty card. Repair service is rendered in one of the two options:

     1.1 On-site service is provided for Air conditioners, Refrigerators, Chest Freezer, Washing Machines, High-Power Steamers(Healsio), Air Purifier with high density of Plasmaclustor Ion for room start up from 50 square meter.

     1.2  Microwave Ovens, Air Purifiers,  Plasmaclusters Ion Generator, Vacuum Cleaner, Water Purifier, Hair Dryer.

2.    Replacement of equipment or parts We will repair or replace the parts which are damaged as a result of correct operation as per the user’s manual, as well as those which are considered manufacturer’s defects. No fee will be charged for the parts or the services provided under warranty.

3.    Repair or replacement of parts after the 1-year warranty duration In the case where the parts remain under warranty, we will charge for expenses other than the parts in question (e.g. service fees, refrigerant system fees).

4.    Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity:

    4.1.The warranty card is lost, amended, incomplete or lacks a retailer’s stamp. 

    4.2.The user fails to operate the product properly as per the user’s manual provided with the product.

    4.3. The part is worn or deteriorated or the exhaustible supply is defective from improper use and independent of the machine’s functioning.   

    4.4. The damage is caused by an accident while moving the product after it was initially delivered.

    4.5.  The damage is caused by animals.

    4.6.  The damage is caused by a repair work performed by an unqualified individual.

    4.7.  The damage is caused by the use of device with irregular electrical pressure.

    4.8.  The product is scratched, dent or broken from use.

    4.9.  As the product is designed for conventional use, this warranty does not cover the use of product in  a commercial or industrial operation, the subletting of product, or, the use of product for a purpose other than the one intended at the stage of design.

Warranty on repair of non-warranty products

    A 3-month warranty is provided for a service outside of warranty, beginning from the day on which the product is collected by the customer. Should the product exhibit the same problem as before, the repair cost will be waived for service and the same parts replaced. We will charge for additional parts in need of replacement. 

Service Inquiry

Contact for receive service at

Customer Contact Center Tel 0-2855-8888

 Business Solutions
Business Solution Warranty Condition

Product Warranty Period

Product Type

Covered Parts

Warranty Duration

 

Projectors

Other parts*

2 years

Exception: Projector bulb

1000 HRS.or 1 YR

Facsimile machines

Other parts*

1 year

Exception: Consumables

No warranty

Electronic Calculator

Other parts*

1 year

Exception: Consumables

No warranty

Electronic Cash Register'

Other parts*

1 year

Exception: Consumables

No warranty

Remark : Please study the exact details indicated on the warranty card issued by the company.

: * (Other parts) refer to electronic or mechanical parts.

Service Policy & Warranty Conditions

1. Repair service We will repair the product during the one-year warranty period or the duration specified in the warranty card. Projector, Facsimile, Electronic Calculator, Electronic Cash Regoster must be brought to a service center for a repair

2. Replacement of equipment or parts

 We will repair or replace the parts which are damaged as a result of correct operation as per the user’s manual, as well as those which are considered manufacturer’s defects. No fee will be charged for the parts or the services provided under warranty.

3. Repair or replacement of parts after the 1-year warranty duration In the case where the parts remain under warranty, we will charge for expenses other than the parts in question

4. Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity:

      4.1. The warranty card is lost, amended, incomplete or lacks a retailer’s stamp.

     4.2. The user fails to operate the product properly as per the user’s manual provided with the product.

     4.3. The part is worn or deteriorated or the exhaustible supply is defective from improper use and independent of the machine’s functioning.

     4.4. The damage is caused by an accident while moving the product after it was initially delivered.

     4.5. The damage is caused by animals.

     4.6. The damage is caused by a repair work performed by an unqualified individual.

     4.7. The damage is caused by the use of device with irregular electrical pressure.

     4.8. The product is scratched, dent or broken from use.

     4.9. As the product is designed for conventional use, this warranty does not cover the use of product in a commercial or industrial operation, the subletting of product, or, the use of product for a purpose other than the one intended at the stage of design.

Warranty on repair of non-warranty products

A 3-month warranty is provided for a service outside of warranty, beginning from the day on which the product is collected by the customer. Should the product exhibit the same problem as before, the repair cost will be waived for service and the same parts replaced. We will charge for additional parts in need of replacement.

Service Inquiry

Contact for receive service at

Customer Contact Center Tel 0-2855-8888 

Service Policy Document Solutions (DS)

 

Speedy & Politely

SHARP Service Center provides excellent services to meet needs of our customer’s expectation.

Welcome!! To SHARP Customer Support 0-2855-8585

For your peace of mind, all Sharp products distributed by us are covered by a warranty. Please keep the warranty card well to ensure our officially appointed SHARP Authorize Service Center can support the most efficiency service and ensure your satisfaction.

Product Warranty

New Product Warranty

Product

Parts

Warranty Duration

Multifunction Products

Body and other parts*

1 year

Consumable

No Warranty

All TSC parts**

TSC 3-5 years**

Remark: Please study the exact details indicated on the warranty card issued by the company.

* Other parts refer to electronic parts, exclude consumable.

Service Types and product warranty conditions

1. Repair service

1.1. We will repair the product under one-year warranty or as specified in the warranty card. Repair service is rendered in one of the two options:

On-site service is provided for color and black-and-white Multifunction Product

Small Multifunction Product must be brought to a service center for repair

1.2. Three to five years warranty is provided under the TSC (Total Service Contract). Conditions are subject to the company.

2. Replacement of equipment or parts

We will repair or replace the parts which are damaged as a result of correct operation as per the user’s manual, as well as those which are considered manufacturer’s defects. No fee will be charged for the parts or the services provided under warranty.

3. Customers are liable for repair fee or replacement part cost incurred under the following circumstances, regardless of warranty validity:

3.1. The warranty card is lost, amended, incomplete or lacks a retailer’s stamp.

3.2. The user fails to operate the product properly as per the user’s manual provided with the product.

3.3. The part is worn or deteriorated or the exhaustible supply (e.g. roller, ink powder and magnet powder) is defective from improper use and independent of the machine’s functioning.

3.4. The damage is caused by an accident while moving the product after it was initially delivered.

3.5. The damage is caused by a force majeure such as a fire, a flood, a protest, a riot, a natural disaster or an act of insects or animals.

3.6. The damage is caused by a repair work performed by an unqualified individual or one who is not appointed by the company.

3.7. The damage is caused by the use of device with irregular electrical pressure.

3.8. The product is scratched, dent or broken from use.

3.9. As the product is designed for conventional use, this warranty does not cover the use for commercial & industrial operation, for sublease or for the purpose other than the design.

Warranty on repair of non-warranty products

3-month warranty is provided for a outside service warranty, beginning from the day on which the product is collected by the customer. Should the product exhibit the same problem as before, the repair cost will be waived for service charge and the same parts replaced. We will charge for additional parts in need of replacement. 

Contact Information

Sharp Thai Co., Ltd. 

Head Office

6/10 Pipatanasin Building 19th-20th Floor, Sii Patanasin, Naradhiwas Rajanagarindra Road, Thungmahamek, Sathorn, Bangkok 10120.

Inquiries and recommendations are welcome at DS Customer Support: 0-2855-8888.

Sharp Service Center

Telephone

Facsimile

Head Office

0-2855-8585

0-2855-8500 Ext. 25

Bang Na

0-2855-8585

0-2316-1414

Bang Khae

0-2855-8585

0-2455-2219

Chaeng Watthana

0-2855-8585

0-2982-1799

Ram Inthra

0-2855-8585

0-2509-4819

Chon Buri

0-2855-8585

0-3844-0447

Ayutthaya

0-2855-8585

0-3532-9036

Chiang Mai

0-2855-8585

0-5326-3179

Khon Kaen

0-2855-8585

0-4336-4654

***We reserve the rights to amend the policy above as appropriate.